Terms and Conditions of Sale and Support for Peristaltic Hose Products
1. General These Terms and Conditions apply to all sales and support services provided by RCME SL (“Company”) regarding peristaltic hoses (“Products”) to the customer (“Customer”). These services and products are offered exclusively under the terms and conditions set forth herein.
2. Product Specifications All peristaltic hoses supplied by the Company are made to order based on the specifications provided by the Customer at the time of order. The Customer is responsible for verifying that the specifications meet their needs before placing an order.
3. Sale and Purchase The Company agrees to sell, and the Customer agrees to buy the Products in accordance with these Terms and Conditions.
4. Pricing and Payment Prices for the Products shall be established at the time of order confirmation. Payment must be made in full prior to the manufacture and shipment of the Products, unless otherwise agreed in writing by the Company.
5. Sales are Final All sales of Products are final. Due to the custom nature of made-to-order peristaltic hoses, the Company does not accept returns, exchanges, or offer refunds once an order has been placed and confirmed by the Company.
6. Support and Information The Company may provide support and information to assist the Customer with their Products. This support includes guidance on installation, operation, and maintenance. However, the provision of this information is without any obligation or legal responsibility on the part of the Company. The end-user is ultimately self-responsible for their own equipment and its upkeep.
7. Warranty and Liability The Company warrants that the Products will meet the specifications agreed upon at the time of order and will be free from defects in material and workmanship under normal use for a period of 12 months from the date of delivery. This warranty does not cover any issues due to improper use, installation, or maintenance.
8. Limitation of Liability The Company’s liability for any and all claims related to the Products shall not exceed the purchase price of the Products. The Company shall not be liable for any indirect, special, incidental, or consequential damages arising out of or connected with the sale or use of its Products.
9. Consumable Nature of Products The Customer acknowledges that peristaltic hoses are considered consumables and are subject to wear and tear over time. The lifespan of each hose can vary based on usage, maintenance, and the nature of the materials processed.
10. Force Majeure The Company shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, labor disputes, global supply chain issues, and governmental actions.
11. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of the country where the Company is headquartered, without regard to its conflict of law provisions.
12. Modification of Terms The Company reserves the right to modify these Terms and Conditions at any time without prior notice to the Customer. The latest version of these Terms and Conditions will be available on the Company’s website.
13. Acceptance By placing an order for Products from the Company or utilizing the support services, the Customer agrees to be bound by these Terms and Conditions.
These terms ensure both parties understand their rights and obligations in the context of the sale of made-to-order peristaltic hoses and the support services offered, emphasizing the finality of each sale and the self-responsibility of the Customer for the maintenance and operation of their equipment.